What are the benefits of in-home pet sitting? Your pet remains in his/her safe, secure environment, where all the sights, smells, and sounds are familiar to them. They will continue to follow their regular daily routine including maintaining their normal diet and exercise regimen, as well as any necessary medical care. Unlike kennel care, your pet is protected from illnesses and parasites carried by other animals. Plus, your pet doesn't have to be uncomfortable traveling in a car, or have the stress of an unfamiliar environment. Instead, your pet receives daily care and attention, leaving you with peace of mind that they are in reliable and capable hands while you're away.

How do I know I can trust Safe & Sound with my pet and/or home? All Care Providers are screened by the company. We pride ourselves on happy clients and will gladly provide you with references. Our staff is also highly trained to be security conscientious. Care Providers will become familiar with your alarm/security system, and will discuss anything with you related to safety and security of both your home and pet during your initial Meet & Greet Visit.

What areas do you service? Basically the 18902 postal code, but please ask. There is a small per mile charge past our designated radius.

What kinds of pets do you service? Almost any pet as long as they do not pose a danger to our Care Providers.

Do you have references I can review? Yes. We are happy to provide references upon request. Please also be sure to visit our TESTIMONIALS page to read some recent reviews left by our happy clients.

Are you bonded and insured? Yes we are. A copy of the policy is available upon request.

Do you offer a satisfaction guarantee? We want to ensure that your pet and home are cared for just the way you specify. If you are not completely satisfied with the services that were provided, we will be happy to address any concerns you might have. We pride ourselves on lasting client relationships and our service is only complete when you have returned home and are satisfied with the care your pet and home have received.

How am I billed and when is it due? Payment is due at the first scheduled visit. Only cash/checks are accepted and many clients just leave it on the table/counter for our Care Provider.

What is the earliest/latest time I can schedule a pet visit? Our rounds usually begin at 7am and end at 9pm, although clients can request that we arrive earlier than 7am or later than 9pm as needed.

What time do the Care Providers come and how long do they stay? The number and location of our clients changes daily, so we can't always guarantee a specific time. We try to be consistent with your pet's routine as much as possible though, as animals like regularity in their lives as much as we do. Daily visits will be at approximately the same time each day, and twice daily visits will be approximately 12-hours apart. The length of each visit can be tailored to individual needs.

Can I be assured of the same Care Provider each time? We prefer to keep the same Care Provider assigned to your home each time. However, if there are unforeseen circumstances that don't allow your original Care Provider to come as scheduled, another fully-informed Care Provider will take their place to ensure your pet/home receive seamless care.

What if the Care Provider cannot make the appointment due to an emergency? We ensure that there are other reliable Care Providers available that can take their place to ensure that your pet and/or home receive seamless care.

Will Safe & Sound dispense medication to my pet? Yes, as long as you provide detailed instructions.

What if my pet becomes ill while I'm away? We will have you sign an Emergency Vet Release Form that allows us to take your pet to your vet, if open or an emergency vet.

Does Safe & Sound keep my house key? It is suggested that you leave a key with Safe & Sound so that future visits only require a quick phone call to arrange. If Safe & Sound has to pick up or drop off a key, there will be an additional $10.00 charge incurred. It is also helpful that Safe & Sound has an extra key on file in case you are ever locked out of your house ($10.00 lock out fee).