Thank you for choosing Safe & Sound as your premier pet and home sitter! If you agree to the Policies and Procedures
outlined below, please download the Contractual Agreement in PDF, sign and return one original copy each to Safe &
Sound Pet and Home Services, and retain one copy each for your records.
An in-home consultation will allow SAFE & SOUND to better serve NEW CLIENTS. It is best to arrange this a week or two prior to the first requested visit. In order to avoid a $12 Key Pick-Up Charge, please have an extra key available.
In order to obtain services from SAFE & SOUND on the dates you desire, it is best to schedule visits as far in advance as possible. Reservations made or cancelled within 24 hours of the first Visit will incur a $12 surcharge.
SAFE & SOUND will confirm each reservation via text message approximately 1-3 days prior to your departure.
In order to accommodate the needs of each client, SAFE & SOUND requests that an hour time interval be given in which Visits will occur. In the unlikely event an unforeseen situation arises, the interval may be adjusted. Specific Time Requirements can be reserved for an additional charge of $5 per visit.
Because SAFE & SOUND carefully schedules our time to serve you and other clients, refunds or credits are not given for early returns.
In order to accommodate time constraints of each client during high demand periods, a $12 fee will be applied to reservations occuring during peak holiday periods such as New Year's Day, Easter, Spring Break (as per the Marion County School Calendar), Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
Unless other arrangements have been made, payment is expected prior to services being rendered. SAFE & SOUND accepts personal checks or cash. Please leave this in an obvious place in your home.
Before your departure, please inform SAFE & SOUND of anyone who may have access to your home while you are away. This includes cleaning services, maintenance personnel, friends, family and neighbors. If you have arranged additional pet or home care prior to or after the time period SAFE & SOUND will be caring for your pet(s)/home, please notify us of that as well. SAFE & SOUND DOES NOT ACCEPT LIABILITY FOR OTHER PERSONS WHO WILL HAVE ACCESS TO OR WILL BE IN YOUR HOME PRIOR TO, DURING, OR IMMEDIATELY AFTER US.
For security reasons, SAFE & SOUND will use its discretion and may occasionally be accompanied by an immediate family member on a Pet Visit. In particular, my husband so he can be used as a back-up in an emergency situation.
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SAFE & SOUND will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Under no circumstances will SAFE & SOUND service any pet(s) that has any form of an active, contagious illness.
SAFE & SOUND requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see the pet’s shot records. If a SAFE & SOUND caregiver is bitten or exposed to any diseases or ailments received from the Client’s pet(s), the Client will be responsible for all costs and damages that may be incurred as a result.
SAFE & SOUND understands that accidents happen and suggest you leave cleaning supplies out in an obvious area. SAFE & SOUND is not responsible for any damage created by your pet(s). A reasonable fee will be charged in the case of an accident above and beyond the normal amount of time anticipated to clean up.
In the event that SAFE & SOUND cannot contact you, and additional items need to be purchased to contribute to the well being of your pet(s) or home, SAFE & SOUND will retain a receipt for these items and the Client will be responsible for reimbursement of these items. In addition, a $12 Trip Fee will be applied.
Please provide your pet(s) with secure collars and appropriate tags for all visits. For your dog’s safety and the safety of others, ALL dogs will be walked on a leash.
When instructed to leave a Client’s pet(s) in a fenced in area, SAFE & SOUND does not accept responsibility or liability for any Client’s pet(s) that escapes or becomes lost or injured (fatal or otherwise). This includes ALL types of fences.
Please leave your thermostat settings within a normal, comfortable range (68-78*F). SAFE & SOUND may adjust the thermostat to ensure the healthy and comfort of your pet(s).
During the Meet and Greet, SAFE & SOUND will request an Emergency Contact Name. If roads are impassable we may need to contact this person. This person should have access to your home.
You will entrust SAFE & SOUND to use judgment in caring for your pet(s) and home at the time of inclement weather. Since your pet(s) are our #1 priority, every effort will be made to drive to your home. Certain circumstances may arise that cause SAFE & SOUND to have to change, interrupt, or alter your schedule service. If SAFE & SOUND is unable to safely drive to your home, you and your emergency contact will be notified. In the event the weather is forecasted to be unsafe for a long period of time, SAFE & SOUND will contact you and with your approval, will transport your pet(s) to our home to be with us.
A $1 surcharge will be applied to each Pet Visit when local gas prices rise above $4/gallon. Additionally, a $1 per mile surcharge will be applied to Pet Visits located further than 10 miles from the SAFE & SOUND start point.
Please inform SAFE & SOUND of any changes to any of the information you have provided to them.
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